Privacy Policy

Last updated: May 27, 2026

This Privacy Policy describes how brightex collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. When you use our home and office cleaning services in Kaunas, we may collect certain information to provide you with the best possible experience.

Information We Collect

We collect information in several ways to better serve you:

• Contact Information: When you request our cleaning services, we collect your name, phone number, email address, and residential or office address in Kaunas. This allows us to schedule appointments and communicate about your service.
• Service Details: We gather information about the type of cleaning you need—whether it's weekly tidying or one-time deep cleaning—and any specific preferences or special requirements you have.
• Payment Information: When you pay for our services, we may collect payment details necessary to process your transaction securely.
• Usage Data: We track how you interact with our website, including pages visited, time spent, and device information, to improve our online presence.

How We Use Your Information

We use the information we collect for specific purposes related to our cleaning services:

• Service Delivery: Your contact and address information helps us schedule cleanings, send reminders, and dispatch our team to your Kaunas location.
• Communication: We use your email and phone number to confirm appointments, provide updates, and respond to your inquiries about our weekly or one-time cleaning services.
• Quality Improvement: Feedback and service details help us refine our cleaning methods and ensure customer satisfaction.
• Website Enhancement: Usage data allows us to optimize our website for better performance and user experience.
• Legal Compliance: We maintain records to comply with business regulations and tax requirements in Lithuania.

Data Protection and Security

We take data security seriously and implement appropriate measures to protect your personal information from unauthorized access, alteration, or disclosure. Our systems use industry-standard encryption and security protocols. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security. We store your information only for as long as necessary to provide our services and comply with legal obligations.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You may also request a copy of the data we hold about you or withdraw consent for specific uses. To exercise these rights, please contact us directly. We will respond to your requests within the timeframe required by applicable data protection laws. You also have the right to lodge a complaint with the data protection authority if you believe we have mishandled your information.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience and track website analytics. These small files help us remember your preferences and understand how you use our site. We use both essential cookies (necessary for website function) and analytical cookies (to improve our services). You can manage cookie preferences through your browser settings. For more detailed information about cookies, please visit our Cookie Policy.

Third-Party Sharing

We do not sell or rent your personal information to third parties. However, we may share your information with service providers who assist us in delivering cleaning services, such as scheduling platforms or payment processors. These partners are bound by confidentiality agreements and use your information only for purposes we specify. We may also disclose information when required by law or to protect our legal rights.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you via email or through prominent notice on our website. Your continued use of our services following such updates constitutes your acceptance of the revised policy. We encourage you to review this policy regularly to stay informed about how we protect your information.